Frequently Asked Questions
Everything you need to know about your Colbo experience.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as your package departs our warehouse.
How do I return or exchange an item?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. To start a return, please visit our online returns portal and follow the step-by-step instructions.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
Colbo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
Quality and ethics are at the heart of Colbo. we partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion has a positive impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement if you need to make changes, and we will do our best to accommodate your request.